Greensfelder noted for top-notch client service in 2022 BTI report
Greensfelder is being recognized for top-notch client service in the prestigious BTI Client Service A-Team report for 2022 and is ranked among the law firms that have most improved their client service over the past year.
The firm, which was also listed in the 2021 A-Team report, is recognized again this year among those firms that clients say deliver the best levels of service, as determined through in-depth interviews with more than 350 corporate counsel. The research evaluates service in areas including value, understanding of the client’s business, legal skills, communication, innovation and more.
Significantly, Greensfelder was one of 59 firms designated as having most improved client service in 2021. According to BTI, the most-improved list reflects those firms that “stepped up in a big way and saw their performance soar.”
“These firms improved at more than twice the rate of all other law firms,” BTI noted. “They were able to step up and help clients in new and unexpected ways — and some old fashioned ways as well.”
Client experience is a key focus for Greensfelder, in accordance with the firm’s core values of providing quality, people-focused service with successful results. Greensfelder Officer John A. Goldstein leads the firm’s Client Experience & Innovation team, which focuses on moving the needle on client experience and satisfaction via training and resources for attorneys across the firm.
“This is a great accomplishment for the firm and an affirmation of the great work of our Client Experience & Innovation team,” Greensfelder President and CEO Kevin T. McLaughlin said. “We are pleased that our efforts to provide top-quality service are making an impact with our clients.”
The firm is also noted by BTI as one of 50 midsize and smaller firms delivering superior client service, as listed on its BTI Midsize Client Service Masters.
BTI Consulting Group conducts independent research on how clients select and evaluate professional services providers, including law firms. No law firm can self-submit, refer a client or pay to be included in BTI’s Client Service A-Team. Read more about the report here.